Booking & Cancellation Terms

Two Mills Apartments

Last updated: August 2026

These Booking and Cancellation Terms apply to direct bookings made with Two Mills Apartments, unless different specific terms have been agreed in writing or the reservation is made through a third-party booking platform, in which case the applicable terms of that platform also apply.

These Terms apply without prejudice to mandatory provisions of Greek law, including the applicable Regulation governing the relationship between tourist accommodation providers and guests.

1. Booking

A reservation becomes confirmed when:

• Two Mills Apartments confirms the booking in writing, or
• the deposit or other amount stated in the offer or booking confirmation has been paid.

The booking confirmation may specify:

• arrival and departure dates,
• apartment type,
• number of guests,
• total accommodation price,
• any required deposit,
• payment method and deadline,
• check-in and check-out times,
• cancellation conditions,
• any additional services or charges.

Guests are responsible for checking their booking confirmation and promptly notifying the property of any error or discrepancy.

2. Prices and additional charges

The agreed price applies exclusively to the apartment, dates and number of guests stated in the booking confirmation.

Any additional services or charges will be communicated to the guest before the booking is finalised.

The Climate Crisis Resilience Fee, as required under Greek law, is not included in the accommodation price unless expressly stated otherwise. It is payable separately by the guest at the rate applicable under Greek legislation at the time of the stay.

3. Cancellation Policy – Standard Rate

For cancellations notified to Two Mills Apartments at least twenty-one (21) days before the scheduled arrival date, any amount paid towards the booking will be refunded in full, unless the booking was made under a specifically agreed Non-Refundable Rate.

Cancellations must be communicated in writing, by email or another durable means of communication.

The cancellation date is the date on which the written cancellation request is received by Two Mills Apartments.

4. Cancellations less than 21 days before arrival

For cancellations made less than twenty-one (21) days before the scheduled arrival date, the terms communicated and agreed when the booking was finalised and the applicable provisions of Greek law will apply.

Unless otherwise validly agreed in accordance with applicable law, the rules provided by the applicable Regulation governing the relationship between tourist accommodation providers and guests concerning compensation for the unused part of the agreed stay will apply, taking into account any deposit already paid.

5. Special Non-Refundable Rate

Two Mills Apartments may offer a special discounted Non-Refundable Rate.

Such a rate:

• is offered subject to specific conditions,
• may require immediate payment in full,
• is not refundable if the guest cancels the booking,
• applies only where the guest has been clearly informed of the applicable conditions before booking,
• requires the guest's written acceptance of those specific conditions before the reservation is finalised.

6. Deposit and payment

A deposit may be required in order to confirm a direct booking.

The amount of the deposit, payment deadline and payment method will be communicated to the guest before the booking is finalised.

Failure to pay the required deposit within the agreed deadline may result in the booking not being confirmed or being cancelled.

Any outstanding balance is payable according to the terms stated in the booking confirmation.

7. No-show

If a guest does not arrive on the agreed arrival date without having cancelled the booking in time, the agreed conditions of the particular booking and applicable Greek legislation will apply.

Cases involving unavoidable and extraordinary circumstances will be treated in accordance with applicable law.

8. Early departure

If a guest chooses to leave before the agreed departure date, the booking conditions and the applicable provisions of Greek law concerning the unused part of the stay will apply.

The guest's actual departure date will be recorded in the records that the accommodation is legally required to maintain.

9. Check-in and Check-out

Check-in: from 15:00.
Check-out: by 11:00.

Guests planning to arrive outside the stated check-in hours are requested to contact the property in advance so that arrival arrangements can be agreed.

Early check-in and late check-out are subject to availability and must be agreed with the property in advance.

10. Number of guests

The apartment may only be occupied by the number of guests declared and agreed at the time of booking and always within its legally permitted capacity.

Additional overnight guests are not permitted without prior notification to and approval by Two Mills Apartments.

Any change in the number of guests should be communicated before arrival.

11. Minors

Minor guests must be accompanied and supervised by a parent, legal guardian or other responsible adult in accordance with applicable law.

Parents, guardians and accompanying adults are responsible for the safety and conduct of minors under their supervision.

12. Use of the apartment

Guests must use the apartment, its equipment and any common areas with reasonable care.

The apartment must not be used:

• for any purpose other than the agreed tourist accommodation,
• by undeclared persons,
• in a manner that creates danger, causes damage or seriously disturbs other guests or the property.

13. Damage

Where damage is caused through the fault of a guest or a person for whom the guest is responsible, Two Mills Apartments reserves the right to seek reasonable compensation for the actual damage in accordance with applicable law.

Guests are requested to notify the property promptly of any damage or malfunction discovered during their stay.

14. Conduct and quiet hours

Guests are required to:

• respect other guests and neighbouring residents,
• avoid excessive noise,
• observe applicable statutory quiet hours,
• use the property in a manner that does not cause damage, danger or unreasonable disturbance.

Serious or repeated breaches of safety or conduct rules may be dealt with in accordance with applicable law.

15. Smoking

Where smoking is prohibited in indoor areas or other designated areas of the property, guests must comply with applicable legislation and property instructions.

16. Inability to provide the agreed apartment

In the exceptional event that Two Mills Apartments is unable to provide the agreed apartment for all or part of the confirmed stay, the obligations imposed by applicable Greek tourism legislation will apply.

Where legally required, Two Mills Apartments will arrange suitable alternative accommodation in accordance with the applicable statutory requirements and cover any costs for which it is legally responsible.

17. Bookings through Booking.com or other platforms

For reservations made through Booking.com or another online booking platform, the rates, cancellation policy and specific conditions displayed and accepted when the particular reservation is made through that platform will apply.

Booking confirmation is provided through the relevant platform.

Platform terms apply subject to any mandatory rights granted to consumers under applicable law.

18. Personal data

Personal data provided by guests may be processed for:

• managing and confirming reservations,
• communication before and during the stay,
• providing accommodation services,
• issuing legally required tax documents,
• maintaining records required by law,
• complying with tax, police and other legal obligations applicable to the property.

Personal data will only be retained for as long as necessary for the relevant lawful purposes.

Guest contact details are not automatically used for newsletters, promotional emails, SMS marketing or other direct marketing activities without the required legal basis or consent.

Further information is provided in the Two Mills Apartments Privacy Policy.

19. Force majeure and extraordinary circumstances

Where events beyond the reasonable control of the property or the guest materially affect the ability to provide or use the agreed accommodation, the rights and obligations of the parties will be determined in accordance with applicable Greek and European legislation.

20. Communication

For matters relating to reservations, amendments, cancellations or a stay, guests should use the official Two Mills Apartments contact details displayed on the website or in their booking confirmation.

Material booking amendments and cancellations should preferably be made in writing so that there is a clear record of the communication.

21. Acceptance of these Terms

By accepting the offer in writing, paying the agreed deposit or completing a direct booking, the guest confirms that the booking conditions made available before the reservation was finalised have been read and accepted.

These Terms do not restrict any consumer rights that cannot lawfully be excluded or limited under applicable legislation.